1. Information We Collect
Personal Information
- Account Data: Name, email address, phone number, city
- Identity Verification (Workers): Aadhaar Card, PAN Card, Voter ID, or Driving License for KYC verification
- Profile Photos: Optional profile pictures for identification
- Payment Information: UPI ID, bank account details (for worker payouts), Razorpay transaction records
Usage Data
- Booking history and preferences
- App usage analytics and crash reports (via Firebase)
- Device information (model, OS version) for compatibility
- FCM tokens for push notifications
Location Data
- GPS location when using "Nearby Workers" or "Use Current Location" features
- Worker live location during active bookings (for ETA tracking)
- Saved addresses (home, office, custom)
2. How We Use Your Information
- To create and manage your account
- To connect customers with verified workers
- To process bookings, payments, and refunds
- To send booking confirmations, reminders, and status updates
- To calculate commissions and process worker payouts
- To verify worker identity and qualifications
- To provide customer support and resolve disputes
- To improve our services through analytics
- To detect and prevent fraud
3. Information Sharing
We do not sell your personal data. We share information only in these cases:
- Between Customers & Workers: Name, phone number, and location are shared when a booking is confirmed, to facilitate the service
- Payment Processors: Razorpay processes payments securely under their own privacy policy
- Firebase/Google: Analytics, crash reporting, and cloud infrastructure
- Legal Requirements: When required by law or to protect our rights
4. Data Security
- All data transmitted via HTTPS/TLS encryption
- Firebase App Check validates app authenticity
- Firestore security rules restrict data access to authorized users
- KYC documents stored securely in Firebase Storage with access controls
- Passwords handled by Firebase Authentication (never stored in plain text)
- OTP verification for booking start (prevents unauthorized service)
5. Data Retention
- Active accounts: Data retained while account is active
- Deleted accounts: Personal data deleted within 30 days of account deletion. Booking records are anonymized for business reporting
- Chat messages: Retained for 30 days after booking completion, then deleted
- KYC documents: Deleted when worker account is deleted
6. Your Rights
- Access: View your data in the app's Profile section
- Update: Edit your profile, addresses, and preferences anytime
- Delete: Delete your account from Profile > Delete Account. This removes all personal data
- Notifications: Control push notifications from your device settings
- Location: Revoke location permission from device settings at any time
7. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify users of significant changes through the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or your data:
- Email: support@jabalpurchowk.in
- In-App: Profile > Help & Support > Create Ticket